Your feedback is invaluable in helping us improve Resinq. Whether you have a suggestion for a new feature, or feedback about an existing function, we want to hear from you. This guide outlines the various ways you can communicate your ideas and comments to us.
Feedback Channels
Resinq offers several channels through which you can submit your feedback or suggestions:
Support Page
- URL: Resinq Support
- Visit our support page for FAQs and additional resources that might address your concerns immediately.
- Send us an email with your feedback or feature suggestions. This is ideal for detailed feedback or if you require a response from our team.
- Email Address: support@resinq.com
Phone Call
- For immediate assistance or to discuss your feedback directly, you can call our support team.
- Contact Number: Provided on the support page.
Discord Server
- Join our community on Discord to share your thoughts, interact with other users, and get real-time responses from our team.
- Discord Invite Link: Available on the support page or directly from within the user dashboard.
How to Submit Feedback or Suggestions
To ensure your feedback is effectively communicated, follow these steps:
- Identify the Issue or Feature: Clearly define the issue you're experiencing or the feature you're suggesting. Be specific about any problems and how they impact your use of the platform.
- Gather Supporting Information: Include any relevant screenshots, logs, or detailed descriptions that can help illustrate your point.
- Choose the Appropriate Channel: Depending on the nature of your feedback, select the most suitable channel to submit it.
- Submit Your Feedback: Use the chosen channel to send your feedback to us. Make sure to include all necessary details and your contact information for follow-up.
What Happens to Your Feedback?
- Review Process: All feedback is reviewed by our team to understand the issues and evaluate suggested features.
- Prioritization: Feedback that aligns with our development goals and has a significant impact on user experience is prioritized.
- Development & Implementation: If a suggestion is approved, it enters our development pipeline and is scheduled for implementation.
Best Practices for Submitting Feedback
- Be Constructive: Provide constructive criticism and clear, concise explanations.
- Be Detailed: The more details you provide, the easier it is for us to understand and act on your feedback.
- Follow Up: If you’ve provided feedback and haven’t heard back, don’t hesitate to follow up after a reasonable period.
Troubleshooting
If you experience issues while trying to submit feedback:
- Technical Issues: If the support page is down or emails are bouncing back, try another contact method or check back later.
- No Response: If you do not receive an acknowledgment of your feedback, reach out again or try a different communication channel.
We value your contributions and are committed to using your feedback to make Resinq better for everyone. Your insights drive our improvements and innovation.