Collecting leads through your chatbot can significantly enhance your customer engagement strategy by capturing valuable user information during interactions. This guide will walk you through setting up and customizing the lead capture feature on your Resinq chatbot.
Accessing Lead Settings
To start configuring your chatbot for lead collection:
Navigate to Dashboard
Open the Resinq dashboard.
Open Lead Settings
Click on the Settings tab, then select the Leads menu to access the lead management options.
Configuring Lead Capture
Enable Lead Capture
Toggle the Enable Lead Capture option to activate or deactivate the lead capture functionality based on your needs.
Duration and Display Settings
Set Duration
Adjust the number of messages exchanged before the lead capture form is triggered.
Display After Messages
Specify the exact number of messages after which the lead form should appear.
Display After Rating Conversation
Set the form to appear following a specific conversation rating to engage highly interested or satisfied users.
Customizing Lead Capture Form
Lead Capture Message
Configure the initial message that prompts users to share their contact information:
"Would you like to share your contact information to learn more?"Field Customization
Name Field
Toggle the option to include a name field in the lead form.
Email Field
Decide whether to collect user emails.
Phone Field
Choose to include a phone number field if relevant.
Best Practices
- Timing: Optimize the timing of your lead capture to align with user engagement levels without disrupting the user experience.
- Relevance: Ensure the lead capture form is contextually relevant to increase user participation.
- Incentives: Provide incentives for users to share their contact details, such as exclusive offers or access to additional content.
Troubleshooting
Encounter issues? Here's how to resolve common problems:
Lead Form Not Displaying
Incorrect Information Capture
Low Engagement
By effectively configuring the lead capture settings on your Resinq chatbot, you can enhance your marketing efforts and gather essential information from users engaging with your chatbot.