Ensuring that your chatbot provides answers relevant to its trained knowledge base is crucial for maintaining a high-quality user experience. This guide outlines how to configure your Resinq chatbot to limit its responses to ensure accuracy and relevance.
Clear and specific limitations are key to ensuring that your chatbot only provides relevant and accurate information.
Importance of Limiting Answers
Limiting your chatbot’s responses to well-defined topics is essential for:
- Maintain Relevance: Keeping the chatbot responses within the scope of its training and expected user queries.
- Enhance User Trust: Providing consistent, knowledgeable answers builds trust in the chatbot's capabilities.
- Avoid Misinformation: Reducing the likelihood of the chatbot providing incorrect or misleading information.
Configuring Instructions for Limitations
Accessing Model Settings
Log into Resinq Dashboard
Navigate to your dashboard to begin the configuration process.
Open Model Settings
Go to Settings > Model to access the area where you can configure the chatbot’s operational instructions.
Updating Instructions
Specify the limitations for the chatbot’s responses in the instructions field:
<limitations>
"Answer only from the provided documents and FAQs. Avoid speculation on topics outside the given resources."
"Focus on customer support and product details. Refrain from responding to unrelated subjects like news or personal opinions."
"Utilize the training data to answer queries. Politely decline or suggest human assistance for topics not covered."
</limitations>Best Practices for Instruction Configuration
Implementing effective instructions involves:
- Clear Guidelines: Ensuring the limitations are specific and unambiguous.
- Regular Updates: Continuously updating the instructions as the knowledge base expands.
- Feedback Monitoring: Observing the types of questions asked and the chatbot's responses to adjust instructions accordingly.
Regularly refining your chatbot’s instructions based on user interactions and feedback is crucial for maintaining its effectiveness and relevance.
Troubleshooting Common Issues
If the chatbot continues to provide irrelevant answers, consider the following steps:
Review Instructions
Adjust Training Data
Consult Support
By setting precise instructions for your chatbot, you can effectively limit its responses to ensure it provides only relevant, accurate, and useful information to users. This helps maintain the integrity and usefulness of your chatbot interactions, enhancing user trust and satisfaction.