Uploading documents to your Resinq chatbot enables it to learn and extract information, enhancing its response capabilities. This guide details the steps to upload files to your chatbot's knowledge base.
How to Upload Documents
Follow these structured steps to upload documents to your Resinq chatbot:
Accessing the Upload Interface
Navigate to the chatbot dashboard on Resinq, select the specific Chatbot, and then Sources to access the document upload section.
Uploading Files
You can upload documents by either dragging and dropping them into the designated area or by using the file selector:
- Click on 'Upload a file or drag and drop'.
- Choose files from your device or drag them into the upload area.
- Supported file formats include PDF, XLSX, TXT, and MD.
- Ensure the file size does not exceed the 20 MB limit.
Initiating the Upload
- After selecting your files, click the Upload File button to start the upload process.
- Once complete, the files will appear in your chatbot's document storage.
Ensure the following when uploading documents to your chatbot:
- File Types: The system supports PDF, XLSX, TXT, and Markdown (MD) files.
- Size Limit: Each file must be no larger than 20 MB.
Understanding the Token Usage Calculator
After uploading documents, track how much content your chatbot is processing:
- Token Usage: Displays the number of tokens used by each uploaded document.
- Total Usage: Summarizes the total tokens used across all documents.
Token Calculator Details
Navigate to the 'Details' section after uploading to view:
- Document names and their respective token usage.
- A total count of all tokens used by your uploaded content.
Best Practices for Document Upload
Optimize your document uploads with these best practices:
- File Quality: Ensure documents are high quality and relevant to the chatbot’s purposes.
- File Organization: Name and organize files logically to simplify management and referencing.
- Security Considerations: Be cautious of sensitive information in the documents you upload, considering privacy and compliance requirements.
Troubleshooting Common Upload Issues
Encountering problems during the upload process? Here are some troubleshooting tips:
File Size Limit Exceeded
Unsupported File Type
Upload Failures
By adhering to this guide, you can effectively manage document uploads on the Resinq platform, enabling your chatbot to serve users more efficiently with a broader and more precise knowledge base.