At Resinq, our goal is to provide each user with the tools and capabilities needed to achieve their objectives without interruption. This guide outlines proactive measures and recommended actions if you approach or exceed the limits of your subscription plan, emphasizing our commitment to preventing overusage and promoting efficient operation.
Monitoring and Managing Usage Limits
Understanding and proactively managing your subscription limits are crucial to maintaining efficient operations without interruptions.
Understanding Your Limits
Review Plan Details
From you the Settings in your account, navigate to the Billing section to view your current subscription plan details. Check your subscription plan details to understand the specific limits for messages, team members, and chatbots.
Access Usage Reports
Regularly review your usage reports available in your Resinq dashboard to monitor your current consumption levels.
Proactive Monitoring
We encourage regular monitoring of your usage through our dashboard. This practice helps in anticipating potential limit exceedances and allows you to adjust your usage or plan accordingly.
Setting up alerts for nearing capacity can help you manage your resources more effectively and avoid service interruptions.
Actions to Take Upon Limit Exceedance
If you exceed your subscription limits, here are steps you can take to mitigate the issue and maintain service continuity.
Message Limits
Receive Notification
You will receive an immediate notification if you reach your message capacity.
Purchase Additional Packages
Temporarily purchase additional message packages to continue uninterrupted service until the next billing cycle.
Team Member Limits
Encounter Restrictions
You'll be notified and restricted from adding more team members once the limit is reached.
Expand Capability
Consider purchasing additional team member slots as a temporary measure or explore upgrading your plan for a more permanent solution.
Chatbot Limits
Creation Restriction
You will not be able to create new chatbots once your capacity is reached.
Purchase More Slots
Opt to purchase additional chatbot slots to expand your operational capacity.
Upgrading Your Subscription
Consider upgrading your subscription if you consistently near or exceed your plan limits. An upgrade will enhance your service capabilities and increase your limits.
Review Upgrade Options
Explore different higher-tier plans that can accommodate your growing needs.
Follow Upgrade Process
Refer to our "Upgrading Your Plan" documentation for detailed instructions on how to upgrade your plan.
Best Practices for Subscription Management
To effectively manage your subscription and prevent overusage:
- Anticipate Needs: Regularly assess your usage trends and prepare for potential needs for additional resources or a plan upgrade.
- Stay Informed: Keep abreast of all notifications and alerts from Resinq regarding your usage and subscription status.
Troubleshooting Common Issues
If you encounter issues related to subscription limits, here are some tips to help you troubleshoot:
Notification Failures
Purchasing Add-ons
By managing your subscription effectively and utilizing our guidelines, you can prevent overusage, avoid service interruptions, and maintain a high-quality user experience on the Resinq platform.