Connecting chatbot to Slack

Integrating a Resinq chatbot into your Slack workspace can significantly enhance communication by providing automated support directly within Slack. This guide will walk you through the process of connecting your chatbot to Slack, setting up commands, and updating settings if access tokens are regenerated.

Prerequisites

Before beginning the integration process, ensure you have:

Log in to Resinq: Access your Resinq dashboard.
Prepare Your Slack Workspace: Ensure you have administrative permissions in the Slack workspace where you want to integrate the chatbot.

Integrating Chatbot into Slack

Follow these steps to connect your Resinq chatbot to your Slack workspace:

Connect to Slack

Navigate to the Settings menu in your Resinq dashboard. Click on the Integrations section.

Find Slack and click on the Connect button. A dialog will appear.

Add Bot to Slack

In the dialog, click on Add to Server. This will redirect you to Slack where you can add the bot to the selected server.

The dialog also displays the bot ID and access token which you will need for linking the bot to your Slack workspace.

Link Your Chatbot

In your Slack workspace, send the /link command. This will open a modal asking for your botId and accessToken.

Enter the details to establish the connection between your Resinq chatbot and Slack.

Start Your Chatbot

To activate your chatbot, send the /start command in Slack.

This command will start a thread in which users can interact with the chatbot directly without needing to use the /ask command.

Updating the accessToken: If you regenerate your accessToken, you must update it in the Slack integration settings within your Resinq dashboard. Navigate to Settings > Integrations, find the Slack integration, and update the accessToken. Afterwards, re-link your chatbot by sending the /link command in Slack to ensure the new token is active.

Best Practices

Monitor Interactions: Keep an eye on how team members interact with the chatbot and adjust commands and responses as necessary.
Regularly Update Permissions: As you update your chatbot or Slack updates its API, ensure that the bot's permissions are also updated.

Troubleshooting

If you encounter issues with your chatbot on Slack, consider the following troubleshooting tips:

Chatbot Not Responding

AccessToken Issues

By following this guide, you can successfully integrate a Resinq chatbot into your Slack workspace, enhancing the interactive capabilities and automating support within your community.